SHIPPING & RETURNS

SHIPPING POLICY

Delivery costs are charged at a standard rate, based on weight. We charge the least amount of shipping possible whilst also covering our costs. 

 

UK delivery costs by weight 

Under 1kg - £3.45

1kg - 2kg - £4.65

2kg - 10kg - £6.99

Over 10kg - £9.58

Orders are picked, packed and dispatched on Monday, Wednesday and Friday. Orders must be placed before 12pm on those days to ensure they're included in those runs

Delivery times vary depending on location but we expect most orders to reach you within 3-10 working days.

Return & Exchange Policy

Returns of products purchased from Eco Den are accepted as follows:

  • Any broken or faulty items will be replaced if we are notified within 7 days of receipt.

  • Please email us a photograph and full description at info@ecodenuk.com to order your replacement.

  • If you are unhappy with your purchase and simply wish to return it, you may return an unopened, completely undamaged product within 30 days of purchase to receive a full refund.

  • Upon receipt of your unopened, undamaged product, Eco Den will issue a full refund minus postage costs.

  • Eco Den are not liable for return postage costs.

  • Please contact us at info@ecodenuk.com to arrange returns.